Business phone systems are the core of internal and external communication. They help you route calls to the appropriate people and devices. A good system can support multiple calls at once.
The type of business phone system you select will depend on the size of your company. In larger organizations, bundled line services are the best solution. This will allow you to switch lines during high call volumes. For small businesses, you’ll want to choose a system that’s easy to set up and maintain.
A good business phone system offers advanced features that boost productivity and customer relationships. Some advanced features include call recording, text messaging, and instant messaging.
Virtual phone numbers are also an option for small businesses. These numbers can be accessed via desktop or mobile app. You can add new virtual numbers as your business expands.
The most basic business phone system, the Key System Unit (KSU), works with a central switching unit and is not ideal for businesses that want to expand quickly. However, KSUs are perfect for smaller businesses that have a low budget.
There are several smartphone business phone apps available. Some of these apps are included as part of a cloud-based business phone system, while others require installation on a user’s smartphone.
Business phone system smartphone apps provide a convenient way for employees to receive and respond to customer calls on their personal mobile devices. Since these apps appear to the caller as though they’re on the main business line, there is no risk of mixing business and personal communications.